The support area hosts a number of frequently asked questions (FAQs). If you have a question about Firetask or if you need help we encourage you to first take a look at the questions and answers listed below. Still got questions, or have a suggestion for a new feature? Contact us.
Comprehensive list of shortcuts and tips to get the most out of Firetask.
Your task will only appear on today when it really becomes relevant to you. A task becomes relevant when it is either marked as "In Focus" (with a star), or due today or already overdue.
The “Inbox” or also called "In-Tray" is a concept for storing your thoughts and ideas, things you do not yet know what to do about. As soon as you have decided what to do with them you can, e.g., make them “Actionable” or you delay them to “Someday” - simply by changing their status.
The “Waiting For” view is a concept we borrowed from David Allen’s “Getting Things Done® - GTD®” way of managing tasks. Basically, you use this view to keep track of tasks you are not doing yourself, but delegate them by assigning them to other people.
While the “Inbox” is a GTD® concept, the “Scratchpad” is our invention. The idea is to have a dedicated place for very short-term “stuff”. Let's say you just wanted to do something when the phone rang and you had to stop what you were just doing and needed a quick place to write this down. In other words, the Scratchpad is your single, big Post-It® for ultra-short tasks that should be done as soon as possible.
Make sure you are signed in with your iCloud account and that the iCloud Drive system setting is enabled on all your devices (this is used for 3rd party apps such as Firetask in order to sync via iCloud). Then switch on the iCloud setting under "General" in the Firetask "Settings" area on all devices.
Check if you are signed into iCloud with the same user on all devices and that iCloud Drive is switched on in the iCloud area in the built-in "Settings" app ("System Settings" on the Mac). Also too little space on your iCloud account, an outstanding iCloud account verification, or a temporary iCloud outage could prevent or delay syncing.
The syncing library we use needs to "deleech", i.e., sever the connection to your iCloud account when it encounters an inconsistency, or if the hardware ID of your device changes (e.g., when you get a new iPhone). In this case please cleanly re-setup syncing on this device.
In order to cleanly re-setup syncing on a device first make sure that iCloud syncing is really turned off (in the Settings area under "Syncing"). Then long-press the "Clear Database" button (for at least 3 seconds) in order to delete all local Firetask data. Then switch iCloud syncing back on and wait until the initial sync is through and all your data has been re-downloaded from iCloud (this can take a while).
The Mac trial version from our website is full-featured and runs for 15 days.
You can simply download the latest trial version from our website -- your promotion license key will work.
If you are running a promotion version: the most current trial version is 4.6.9.
Launch the built-in “System Preferences” app and open the “Keyboard” section. Enable the “Create Task in Firetask” service by checking the respective checkbox in the “Services” subsection which is located on the “Keyboard Shortcuts” tab.
Launch the built-in “System Preferences” app and check the “Enable access for assistive devices” checkbox on the bottom of the “Universal Access” section.
Depending on your region settings you will have to type either "2:25 pm" (or just "2 pm"), or "14:25" (or just "14") for 24-hours settings. You can also omit the space before am/pm (e.g., "2:25pm").
You have to go into the project's or category's detail view and press the red delete button. We do not support swipe-delete in these cases in order to prevent accidental deletes.
As we now have more settings also on iOS we moved from the built-in "Settings" app to our own, in-app "Preferences" view (accessible via "More").
On iPhone or iPad if you just hit the HOME button you do not really quit an app, you are only moving it into the “background”. In order to really quit Firetask do the following: swipe up from the bottom of your screen, locate Firetask and swipe the app upwards with your finger in order to quit it.