The support area hosts a number of frequently asked questions (FAQs). If you have a question about Firetask or if you need help we encourage you to first take a look at the questions and answers listed below. Still got questions, or have a suggestion for a new feature? Contact us.
Firetask for Mac Cheat Sheet
Comprehensive list of shortcuts and tips to get
the most out of Firetask.
Why does my newly entered task not appear on “Today”?Your task will only appear on today when it really becomes relevant to you. A task becomes relevant when it is either has Focus "Today" (with a star), or is due today or already overdue.
What is the “Inbox” for?The “Inbox” or also called "In-Tray" is a concept for storing your thoughts and ideas, things you do not yet know what to do about. As soon as you have decided what to do with them you can, e.g., drag them into an actionable list, or you delay them to “Someday”.
What is “Waiting For” all about?The “Waiting For” view is a concept we borrowed from David Allen’s “Getting Things Done® - GTD®” way of managing tasks. Basically, you use this view to keep track of tasks you are not doing yourself, but have delegated to other people.
How do I import my Firetask 4 data into Firetask 5?Since Firetask 5 is a totally new app, you have to expliclty export your Firetask 4 data to Firetask 5 and then import it on Firetask 5 from the Database view. We have a step-by-step guide on how to do this in our Firetask Manual.
How do I sync my devices via iCloud?Make sure you are signed in with your iCloud account and that the iCloud Drive system setting is enabled on all your devices (this is used for 3rd party apps such as Firetask in order to sync via iCloud). Then switch on the iCloud setting under "General" in the Firetask "Settings" area on all devices.
Why are my tasks not in sync across devices?Check if you are signed into iCloud with the same user on all devices and that iCloud Drive is switched on in the iCloud area in the built-in "Settings" app ("System Settings" on the Mac). Also too little space on your iCloud account, an outstanding iCloud account verification, or a temporary iCloud outage could prevent or delay syncing.
How do I cleanly re-setup syncing on a device?In order to cleanly re-setup syncing on a device first make sure that iCloud syncing is really turned off (in the Settings area under "Syncing"). Then long-press the "Clear Database" button (for at least 3 seconds) in order to delete all local Firetask data. Then switch iCloud syncing back on and wait until the initial sync is through and all your data has been re-downloaded from iCloud (this can take a while).
How do I enable the global quick-entry hotkey?Launch the built-in “System Preferences” app and check the “Enable access for assistive devices” checkbox on the bottom of the “Universal Access” section.
I tried to restart Firetask on my iPhone or iPad, but it still hangs?On iPhone or iPad if you close an app you do not really quit it, you are only moving it into the “background”. In order to really quit Firetask do the following: swipe up from the bottom of your screen, locate Firetask and swipe the app upwards with your finger in order to quit it.