Support & FAQs

The support area hosts a number of frequently asked questions that are maintained by the Firetask team. If you have a question about Firetask or if you encounter a problem we encourage you to take a look at the questions and answers listed below. You should also check out the Tutorial & Cheat Sheet.

General

Why does my newly entered task not appear on “Today”?

Your task will only appear on today when it really becomes relevant to you. A task becomes relevant when it is either due today or within the next five days, if it is the first actionable task for you in a project, or if the task in question is marked as flagged.

What is the “In-Tray” for?

The “In-Tray” is a concept for storing your thoughts and ideas, things you do not yet know what to do about. As soon as you have decided what to do with them you can, e.g., make them “Actionable” or you delay them to “Someday” - simply by changing their status.

What is “Waiting for” all about?

The “Waiting for” category is a concept we borrowed from David Allen’s “Getting Things Done® - GTD®” way of managing tasks. Basically, you use this category to keep track of tasks you are not doing yourself, but delegating to other people.

How do I delete a project or category on the iPhone or iPad?

You have to go into the project's or category's detail view and press the red delete button. We do not support swipe-delete in these cases in order to prevent accidental deletes.

How do I change the settings for Firetask on the iPhone or iPad?

Launch Apple’s built-in “Settings” app and scroll down until you find the “Firetask” settings entry.

Backup

Does the iTunes synchronization backup my Firetask data?

Yes, the iTunes synchronization backs up all data of your apps including Firetask’s.

Is there a way to backup my data beside the iTunes backup?

Yes, you can backup your data to our desktop version Firetask for Mac via Bonjour/WiFi syncing, or you can sync the data with our cloud database.

Syncing

How can I sync my Firetask repository across my different devices?

You can either sync your mobile devices to a single Mac computer using Bonjour/WiFi syncing, or you can use our free cloud-syncing to sync all your devices over the Internet.

How do I sync my Mac with the Firetask Cloud?

Make sure that you are connected to the Internet. Enable “Cloud-Syncing (BETA)” in the “Preferences” panel. Press the sync button that is by default located to the right of the toolbar. Follow the instructions given by the syncing wizard.

How do I sync my iPhone or iPad with the Firetask Cloud?

Make sure that you are connected to the Internet. Press the sync button (located in the bottom-left corner on the iPad and in the top-right corner of the "More" view on the iPhone). Follow the instructions given by the syncing wizard for the initial sync.

How do I sync my iPhone or iPad with Firetask for Mac?

Make sure that the Mac version is running and reachable from your current local WiFi network. Enable “Mac/Bonjour Syncing” in the “Preferences” panel of Firetask for Mac. Press the sync button (located in the bottom-left corner on the iPad and in the top-right corner of the “More” view on the iPhone). Follow the instructions given by the syncing wizard for the initial sync.

How can I reset syncing on the iPad?

On the iPad you can access the "Repository & Syncing" view by tapping and holding the sync button for approximately two seconds. The popover that will show up is the same as the syncing configuration view located in the "More" tab on the iPhone.

Why can I use my MindMeister user to sync with the Firetask Cloud?

The MindMeister team maintains the server side of our cloud-syncing solution. This is why you can use the same username as you use for MindMeister also for the Firetask Cloud.

How can I reset or change my password for my Firetask Cloud account?

Every Firetask Cloud account is at the same time a MindMeister account meaning that you can easily reset or change your password using the MindMeister website.